As a call specialist on the National Human Trafficking Resource Center (NHTRC) hotline going to work can be exciting yet demanding. Calls continuously come in from around the country with requests for information, referrals, and sometimes from victims currently in crisis. Below is a single hour in the life of a NHTRC Call Specialist.
2:01 p.m. My extension rings and I answer with our standard greeting: “National Human Trafficking Resource Center, how can I help you?” A young voice explains that she is a student, working on a paper about sex trafficking. I direct her to our website and highlight the multiple resources available.
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