Personal Data Protection & Mobile Security Solutions

THE POLARIS PROJECT BLOG… Share Call Center Experience!

by CHWatch on December 2, 2011

As a call specialist on the National Human Trafficking Resource Center (NHTRC) hotline going to work can be exciting yet demanding. Calls continuously come in from around the country with requests for information, referrals, and sometimes from victims currently in crisis. Below is a single hour in the life of a NHTRC Call Specialist.

2:01 p.m. My extension rings and I answer with our standard greeting: “National Human Trafficking Resource Center, how can I help you?” A young voice explains that she is a student, working on a paper about sex trafficking. I direct her to our website and highlight the multiple resources available.

2:05 p.m. After hanging up I log the call in Salesforce, our database that we use to record information from every call we receive to collect data and track trends. Read more

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